Refund & Cancellation Policy

This page was last updated on August 30, 2026.

1. Instant Consultation ($10 Connect Now)

The $10 instant-consultation fee is generally non-refundable once you have been successfully connected to a practitioner and the consultation has begun. If a technical failure on our end prevents the connection from occurring at all, you are entitled to a full refund. If you are connected but choose to end the call within the first 2 minutes due to a genuine technical or connectivity problem, contact us for a case-by-case review.

2. Scheduled Appointments

Since scheduled appointments carry no separate DrAyurvedas platform fee, any refund for a doctor's own consultation fee is governed by that individual practitioner's cancellation policy, which should be confirmed at the time of booking. If you cancel or reschedule at least 24 hours before your appointment, most listed practitioners offer a full refund or free reschedule as standard practice — but this varies by doctor.

3. How to Request a Refund

Email billing@drayurvedas.com or use our Contact form (select "Payment Issue") with your payment confirmation, the date of your consultation, and a description of the issue.

4. Processing Timeline

Approved refunds are processed within 5–10 business days, though your bank or card issuer may take additional time to reflect the credit.

5. Regional Consumer Rights

Nothing in this policy limits any non-waivable statutory refund or cooling-off rights you have under the law of your country of residence — for example, EU/UK distance-selling regulations, or Australian Consumer Law guarantees. Where those rights apply and exceed what's described above, they take precedence.

6. Chargebacks

We encourage you to contact us directly before filing a chargeback with your bank, as this is usually the fastest way to resolve payment issues.